ShopKeep Custom Gift Cards - Order from eCard Systems (2024)

Terms Of Service

• Printing errors attributed to the customer are not subject to free reprint. Depending on size of order, customer may correct the problem and reprint the order at up to 50% of the cost of the original order. Reprint cost will be quoted on a case by case basis. Material errors caused by eCard Systems will be reprinted and shipped free of charge.

• eCard Systems accepts no liability for materials submitted by customer that are subject to copyright or trademark protections or that are otherwise in violation of the law. eCard Systems will not be held accountable for possession of such materials or illegal use of materials in connection with www.ecardsystems.com. Violation of these terms of service will indemnify eCard Systems against any legal action.

• eCard Systems guarantees your finished product will not be defective in accordance with industry standards. If a product is found to be defective, then you may contact eCard Systems for a reprint or a refund. eCard Systems must be contacted via e-mail at [emailprotected] or by phone at 866-776-7409 within 15 days of receiving your order. If the product is deemed defective, one of the following resolutions will be offered: 1) eCard Systems will reprint with the same production and delivery terms extending from the time of resolution. 2) eCard Systems will authorize an RMA (Return Merchandise Authorization) for you. A representative will contact you within one business day of your initial query to help with your return. The package must be received by eCard Systems within 30 days of return authorization. Refunds will be processed only after the product has been returned to eCard Systems, after which the refund transaction will take place within five business days.

• In most cases, eCard Systems provides 15 business day plastic card production (from date of proof approval) not including shipping time. Refused or undeliverable orders are not a valid reason for reprint or refund and reshipment of the order will be at the customer's expense.

• eCard Systems does not guarantee delivery times for basic ground shipping. Depending on the shipping destination, ground delivery ranges from 2 to 6 days. Buyer assumes full risk of possible delivery delays.

• As it is outside of our direct control, eCard Systems makes no guarantee about time in transit of any shipping methods. In the event an order is lost or misplaced while in transit, a notification of no receipt must be sent via e-mail to [emailprotected] and include complete contact information for reply. eCard Systems is allowed 5 business days from the time of notification to respond with one of the resolutions below. 1) eCard Systems will reprint with the same production and delivery terms extending from the time of resolution. This occurs when lost packages cannot be found. 2) eCard Systems will redirect the lost order with the same delivery terms extending from the time of resolution. Packages located by shipper will be rerouted to the customer promptly upon discovery. Shipper requires a 10 business day window for refund of shipping costs.

• Packages shipped outside of the United States may be charged a duty based on the receiving country's import tax. eCard Systems is not responsible for the payment of this fee.

• eCard Systems assumes no liability whatsoever to customers for any lost business or other damages, real or constructive, whether arising from production errors or shipment and delivery delays. eCard Systems liability shall not in any case exceed the replacement cost of products deemed defective.

• eCard Systems produces premium-quality, heat-laminated plastic cards that can be overprinted with a variety of thermal card printers. However, eCard Systems cannot be held responsible for any inability to print on the product after purchase. Please request card samples in advance and run several test prints to verify that your printer will work before placing an order. Samples can be ordered online for free. Problems printing on products using after-market printers is not a valid reason for refund or reprint.

• eCard Systems does not refund, cancel or credit if the service failure is caused, in whole or in part, by: Acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, or other circ*mstances beyond our control.

• Full payment via credit card is required at time of proof approval. Orders that have been approved and sent to production cannot be canceled. eCard Systems will never provide your credit card or other payment details to any third party, including our corporate partners.

• eCard Systems reserves the right to contact you via phone, e-mail, or post mail regarding current and/or future orders placed with eCard Systems. Any customer may opt out of receiving future contact from eCard Systems at any time, by unsubscribing from our email correspondence.

• Color fidelity warranted by eCard Systems is consistent with industry standards. The heat lamination process of card production can cause minor color shifts to occur. eCard Systems offers no guarantee of "match-print" or "match-product" color fidelity. eCard Systems cannot prevent slight color drift throughout an order. eCard Systems cannot calibrate the customers computer monitor and therefore does not guarantee that the color printed will match the preview as it appears on the customers monitor.

• Artwork layouts and designs created by eCard Systems are subject to a minimum release fee of $295 for other use. Customer authorizes eCard Systems to use samples of any card or other product it designs or produces in the course of presenting its work to potential clients.

• All card printing is 30-mil, credit card quality production unless otherwise specified in the order details. CMYK Process color is applied at 175-line to 250-line screen.

• eCard Systems ships its products from plants in multiple geographic locations based on production requirements and order size. Please be advised that your merchandise may be shipped from any of these locations. If a product needs to reach you by a specific date, please select a shipping method other than ground; otherwise your product may be delayed.

• You agree that you shall indemnify and defend eCard Systems, all parties from whom eCard Systems has licensed portions of content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to 1) your breach of these Terms of Service or 2) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic, or other material you incorporated into products that was not part of the standard site content.