Safelite AutoGlass in Southaven (2024)

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(901)730-81...— show

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• Jack W.

  September 16, 2022, 8:13 pm

  Fast service. Professional and friendly. Excellentjob!

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  • Company's official reply

    September 16, 2022, 11:07 pm

    Thankyou, Jack! Ahappy customer isour goal!

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• Chartris J.

  September 15, 2022, 12:16 am

  had 3rock chips repaired today while Iwas atwork. Came out for lunch break tomy windshield way worse than what itwas. The rock chip has now spread across mywindshield. Waiting onhold over 45min one time and anhour the next currently onhold now and Ican't seem toget anyone onthe phone soI'm leaving this review inhopes someone will find the time tocontactme. The technician was great, had anamazing attitude, she was ontime. However, Ididn't expect mywindshield tobe worse thanit was when she started.… – show

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  • Company's official reply

    September 16, 2022, 2:30 pm

    We're sorry tohear that the repair attempt did not meet your expectations. The repair process isonly anattempt tosave the integrity ofthe glass, attimes the repair may still bevisible depending onthe size (width and depth) ofthe chip. Ifat any time the repair spreads and oryou are unhappy with the repair; that amount will becredited toward the full replacement ofyour windshield. Wehope this information was helpful, and weappreciate your understanding. Thankyou.

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• Shop a.

  September 12, 2022, 9:39 pm

  Scheduled aweek inadvance. Dropped the car off atstore open. Nocall, picked itup before end ofbusiness day and ithadn’t moved inthe parking lot from where weparkedit. Took the car the next day toa local business and had anew windshield inthe car within four hours from first call topicking itup and for much cheaper. Don’t waste your valuable time here. There’s nopoint ina scheduling system ifit isn’t implemented and upheld.

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  • Company's official reply

    September 13, 2022, 9:51 pm

    Our apologies tohear your service was not completed asexpected, and that you were not contacted. Thank you for sharing your review.

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• Bernita R.

  September 10, 2022, 9:23 am

  I used their service (mobile) for mywindshield replacement onJuly02, 2022their technicians made itto myhome ina timely window frame8:00—12:00. They replaced mywindshield through ainsurance claim noproblem myfront windshield was previously tinted soafter the completed service within the 1st two weeks Ikept hearing air seaping innever had that problem before since owning mycar 2020Dodge Charger. Ihad tofile awindshield warranty claim for that reason soI called spoke with acustomer service representative and explained what was going onthey sent out another technician hecame out did what hethought was going tocorrect the problem technician drove mycar tolisten for the problem Iwas experiencing soafter hereturned heagreed the window shield wasn’t install properly headjusted the cowl tosee ifthat was going tocorrect the problem ifnot they would have toreplace again. Iwent out oftown that coming upweekend and the air still was seaping inand very annoying Ihad already had gotten mywindshield retinted prior tome going out oftown sobasically money gone down the drain. After Ihad returned back from myroad trip Icouldn’t avoid getting around the outside air seaping inso Ihad tocall back spoke with someone else they scheduled for meto have another technician tocome out and replace windshield again and itwas the same technicians that came and did the initial replacement and they notice what the problem was which was around the seam soI was told that Iwould beable toget reimbursed for mytint due toit was mysecond time having toget retinted Iwould have totake inmy receipt tothe Airways (Southaven location) because that’s the location the manager isat. Iwent tothe location onFriday 090922 spoke with the receptionist (black female) myinformation that was about2:00she went tospeak with amanager came back and had meto explain what was the problem again after Iexplained that Iwas told bytheir technicians tobring inmy receipt from Tint place toget reimbursed, she ask meto hold onfor her togo and speak with manager again came back and told methe manager was ona conference call and asked did Iwanna wait orleave myinformation soI did after Irealized itwas busy there and Iwas ina hurry and was told manager would callme.I left went tomy next errand nocall itwas about4:45they closed at5:00Icalled back and spoke with someone out oftown had toexplain what had happened again she stated she would follow\up with that location tosee ifmanager was available returned back from placing meon hold and was told the manager was gone for theday. Iexplained tothe representative that Isee that getting mymoney reimbursed seems like this process isgoing tobe aheadache from how this isgoing. Iwould not recommend safelite tomy worst enemy… – show

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  • Company's official reply

    September 13, 2022, 2:17 pm

    Thanks for the feedback, Bernita. Weapologize for your experience. Please visitwww.safelite.com/contact-us tochat with anagent for further assistance.

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• Ron J.

  August 30, 2022, 5:43 pm

  I called Safelite and could not talk toa real person,it all had togo through the computer.So Snappy got mybusiness.They answered the phone!

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  • Company's official reply

    August 31, 2022, 11:32 pm

    Thank you for sharing your review.

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• David P.

  August 27, 2022, 8:14 pm

  Took weeks toget windshieldin. Had two appointments where they kept mycar 2days each time. Can’t calibrate windshield. Terrible communication. Would never call toupdate meon status ofmy windshield repair. Nodirect phone number tocall them and get anupdate. Have tonavigate through the terrible automated phone service. Find analternate company. Safelite used tobe good but not any more. Way understaffed and unprofessional

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  • Company's official reply

    August 29, 2022, 9:17 pm

    We're very sorry for your experience, David. Please visitwww.safelite.com/contact-us tochat with anagent about your concerns.

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• carlos b.

  August 26, 2022, 8:57 pm

  They fixed acrack the crack came back and norefund only thing they said isi have topurchase awhole windshield that's crazy

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  • Company's official reply

    August 29, 2022, 9:16 pm

    We're sorry tohear that the repair attempt did not meet your expectations. The repair process isonly anattempt tosave the integrity ofthe glass, attimes the repair may still bevisible depending onthe size (width and depth) ofthe chip. Ifat any time the repair spreads and oryou are unhappy with the repair; that amount will becredited toward the full replacement ofyour windshield. Wehope this information was helpful, and weappreciate your understanding. Thankyou.

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• Eric L.

  August 22, 2022, 7:05 pm

  My windshield was supposed tohave taken 3hrs tofix but itwas more like 2hrs and the glass looks even better than factory

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  • Company's official reply

    August 23, 2022, 6:58 pm

    Great tohear, Eric! Thank you for choosing Safelite.

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• Kaleb E.

  August 15, 2022, 9:11 pm

  Set anappointment 3weeks ago for anew windshield. Says takes about 3hours, fair enough.
  Have been here 2hours and they haven't even started ityet. Gosomewhere more respecting ofyour time.

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  • Company's official reply

    August 16, 2022, 6:20 pm

    Our apologies that your service was not started ontime, Kaleb. Thank you for taking the time toshare your review.

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• Kristen M.

  August 10, 2022, 5:31 pm

  I took mycar tothis location about two weeks ago for awindshield replacement. Since then, Inoticed mywiper blades made afunny noise when using them, but ithad only rained once since then soI was unaware ofthe real issue until yesterday, when during atorrential downpour, the wiper blades quit working completely. They were stuck inthe down position, while Iwas driving over abridge inthe pouring rain. I’m sure you can guess how close towrecking Igot while not being able tosee onabridge surrounded bysemi trucks inthe rain. Icalled safelight and they sent Mark out this morning, who was very helpful and discovered that the tech who did mywindshield replacement DID NOT EVEN TIGHTEN THE SCREWS onmy wiper blades, ultimately resulting inthe blades getting stuck onthe plastic part below the windshield glass. This isa major careless mistake that almost resulted ina major accident for meand alaw suit for safe light. Iwill never return tothis location for service ever again. Iwill beseeking reimbursem*nt from them for the deductible Ipaid aswell. This was acompletely avoidable mistake had they had proper oversight and training.… – show

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  • Company's official reply

    August 11, 2022, 5:54 pm

    We're extremely sorry for the issues, Kristen, and glad you are safe. Please feel free tovisitwww.safelite.com/contact-us tochat with anagent for further assistance.

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• Bethany P.

  August 9, 2022, 12:57 pm

  Safelite phone system issub standard! Itried for 20minutes toreach the Southaven MSlocation. Icouldn't get through toa human being, period. I'm sure the folks working there are hard working and helpful but there's noway toreach them. Ihave an$1,100claim that Safelite won't begetting. It's ashame.

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  • Company's official reply

    August 10, 2022, 6:50 pm

    Thank you for sharing your valuable feedback.

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• Mac M.

  July 21, 2022, 6:18 am

  Worst experience Ihave everhad. Waited 2weeks for anappointment. They are over booked and understaffed. Took over two hours for them toget tomy car only totell methey could not replace mywindshield because mycar was throwing low amps,abs, and lane assist error codes. The car was showing nocodes onthe dash before orafter myappointment. Battery tested good atauto zone and dealership confirmed nocodes were showing. Iasked safelite ifit was aproblem with their machine possibly and asked them totry adifferentone. They refused and told methey only had one machine (I seriously doubt this). Incompetence and poor service ruined myday. Don’t bother with these clowns… – show

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  • Company's official reply

    July 25, 2022, 7:50 pm

    Your feedback isgreatly appreciated. Weapologize for any inconvenience and for not fully meeting your expectations.

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• tanya t.

  July 16, 2022, 9:53 pm

  Fast and friendly service

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  • Company's official reply

    August 31, 2019, 8:00 pm

    Glad tohear you're happy with the new windshield, Tanya! Thank you for sharing your feedback.

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• Tynita S.

  July 9, 2022, 10:47 pm

  I had anall day drop off appointment for windshield replacement. Idropned truck off at0800am called tocheck onprogress at215and was told they were just taking itback. 15minutes later Iget another call that they can't replace itbecause they don't have the correct part. This appointment was made 2weeksago! Even worse nocompensation oranything. Just reschedule. Yall sick! One star isone too many!

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  • Company's official reply

    July 13, 2022, 6:38 pm

    We're sorry tohear about your experience, and that wedisappointedyou, Tynita. Thank you for taking the time toshare your review.

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• Venice A.

  July 8, 2022, 5:33 am

  Very friendly fast assistance, expensive but itwill bedone right!

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  • Company's official reply

    July 12, 2022, 1:27 am

    We appreciate your business!

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• Gina B.

  June 30, 2022, 4:02 am

  To beas under staffed and under paid they were wonderful

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  • Company's official reply

    July 1, 2022, 8:28 pm

    Happy tosee you received 5star service!

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• THOMAS B.

  June 21, 2022, 4:04 pm

  Fast

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  • Company's official reply

    June 22, 2022, 5:04 pm

    A happy customer isour goal! Thanks, Thomas!

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• Kenneth E.

  June 8, 2022, 1:54 pm

  Hard tofind. Needs better customer seating. Put asignup.

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  • Company's official reply

    June 8, 2022, 7:05 pm

    Thank you for sharing your rating and your suggestions, Kenneth.

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• Ross L.

  June 6, 2022, 7:26 pm

  Fast (<2.0hr) and very efficient from all ofthe service people.A clean sitting area with full serviceTV. Reasonable pricing. Would certainly use them again from any location. RBL

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  • Company's official reply

    June 7, 2022, 7:28 pm

    Glad tohear. Weappreciate your feedback.

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• LaWonda M.

  May 29, 2022, 6:55 am

  MR. BRANDON GIVE METHE BEST CUSTOMER SERVICE. HEWAS VERY NICE, FRIENDLY, AND HELPFUL.‼️ MADE MEFEEL VERY COMFORTABLE WHILE IWAITED FOR MYCAR. INTHE LOBBY AREA‼️ ️

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  • Company's official reply

    June 1, 2022, 1:09 am

    Happy tohear that, LaWonda! Brandon will appreciate the shoutout.

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Average rating- 4.2based on76 reviews and81 ratings